Responsible Gambling: The Safety Protocol

Staying in Control of the System

At Spade69, we pride ourselves on being a disruptive force in the casino industry (“The Glitch”), but there is one rule we never break: Safety First. We view online gambling as a premium form of high-tech entertainment, similar to paying for a concert ticket, a video game, or a night out. It is an expense for pleasure, not an investment strategy.

We are committed to providing a secure environment—”The Safe Zone”—where players can enjoy the thrill of the game without negatively impacting their lives, finances, or relationships. We believe that a truly great gambling experience is one where you remain in the driver’s seat.

Our Philosophy: Awareness & Prevention

We recognize that for a small percentage of players, gambling can cease to be entertainment and become a problem. As part of our commitment to our Australian community, we have integrated advanced Safety Protocols into our platform. These are not just compliance checkboxes; they are powerful tools designed to help you manage your bankroll and your time effectively.

We encourage every player to read this page carefully. Understanding the risks and knowing your limits is the hallmark of a professional player.

Your Control Panel: Tools for Safe Play

We empower you to manage your own gameplay. You can access these tools directly from your Account Dashboard > Limits section or by contacting our 24/7 Support Squad via Live Chat.

1. Deposit Limits (Budget Control)

The most effective way to stay safe is to decide how much you are willing to spend before you start playing.

  • How it works: You can set a cap on the total amount you can deposit into your account over a specific period (Daily, Weekly, or Monthly).
  • Effect: Once this limit is reached, the system’s firewall will block any further transactions until the period resets.
  • Changing Limits: You can decrease your limit instantly. However, to increase a limit (allowing you to deposit more), there is a mandatory 24-hour cooling-off period. This delay is designed to prevent impulsive decisions.

2. Loss Limits (Stop-Loss Protocol)

Similar to trading stocks, a smart player knows when to walk away.

  • How it works: This restricts the amount of real money you can lose during a selected period.
  • Important: This limit is based on your net loss (Bets minus Wins). If you win $500, your loss limit extends, allowing you to play with your winnings while protecting your initial deposit.

3. Wager Limits

This tool controls the total amount of money you can bet, regardless of whether you are winning or losing. It is an excellent way to control the time and volume of your session.

4. Session Time Limits

Time flies when you are in the zone.

  • How it works: You can set a maximum duration for your login session (e.g., 60 minutes).
  • Effect: Once the time is up, the system will automatically log you out, forcing you to take a break and reassess.

Taking a Break: Cool-Off & Self-Exclusion

Sometimes, the best move is to step away from the table. If you feel that you are losing control, or if gambling is causing you stress, we offer two levels of account restriction.

Level 1: The Cool-Off Period

This is a temporary suspension for players who need a short break.

  • Duration: From 24 hours up to 6 weeks.
  • Status: During this time, your account remains open, but you cannot login or deposit. You will be removed from all marketing lists.
  • Reactivation: Your account automatically reactivates once the period expires.

Level 2: Self-Exclusion (The Nuclear Option)

If you believe you have a gambling problem, this is the most serious step.

  • Duration: 6 months, 1 year, or Indefinite.
  • Status: Your account will be locked immediately. You will be unable to login, deposit, or withdraw. All remaining funds will be returned to you manually.
  • Irreversibility: You cannot reopen your account during the exclusion period under any circumstances. We will also block you from creating new accounts.
  • Network Effect: We will attempt to block you from any other platforms operating under our license.

Protecting Minors (18+ Only)

Spade69 is strictly for adults. It is illegal for anyone under the age of 18 to open an account or gamble on our platform.

  • Verification: We employ sophisticated identity verification (KYC) algorithms to verify the age of every player.
  • Consequences: Any account found to be operated by a minor will be immediately terminated, and all winnings/deposits will be forfeited to regulatory authorities.

Advice for Parents: If you share your computer or mobile device with minors, we strongly recommend installing filtering software to block access to gambling sites:

Signs of Problem Gambling

How do you know if the “Glitch” has gone too far? Ask yourself the following questions. If you answer “Yes” to several of them, it may be time to seek help.

  1. Do you gamble to escape from a boring or unhappy life?
  2. When you lose, do you feel lost and in despair, and feel the need to gamble again as soon as possible to win back your losses?
  3. Do you gamble until your last dollar is gone?
  4. Have you ever lied to cover up the amount of money or time you have spent gambling?
  5. Have you lost interest in your family, friends, or hobbies due to gambling?
  6. Have you borrowed money, sold possessions, or left bills unpaid to finance your gambling?

External Help & Resources

You are not alone. If you need professional advice or someone to talk to, there are independent organizations dedicated to helping Australian players.

  • Gambling Help Online: Free, confidential, 24/7 support.
  • Lifeline Australia: Crisis support and suicide prevention.
    • Phone: 13 11 14
  • Gamblers Anonymous: A fellowship of men and women who share their experience to solve their common problem.

Gambling is a form of entertainment. When the fun stops, stop.