1. The Spade69 Commitment
At Spade69, we treat your personal data with the same level of security as the funds in our vault. We understand that in the digital age, privacy is the ultimate luxury. When you trust us with your identity and financial details, you are not just signing up for a casino; you are entering a protected ecosystem.
This Privacy Policy outlines exactly how we collect, use, store, and shield your information. We are committed to transparency—no hidden trackers, no selling data to shady third parties. Just strict, military-grade protection.
2. Information We Collect
To provide you with a seamless and legal gambling experience (“The Service”), we are required to collect specific types of data. We categorize this data into four levels:
- Level 1: Identity Data. Your first name, last name, date of birth, and gender. This is required to verify that you are over 18 and legally allowed to play.
- Level 2: Contact Data. Your email address, phone number, and residential address. We need this to send you account notifications, withdrawal confirmations, and “Glitch” bonus alerts.
- Level 3: Financial Data. Information necessary to process payments, such as your bank account details (for PayID), crypto wallet addresses, and transaction history. Note: We do not store full credit card numbers. We only retain the first 6 and last 4 digits for PCI-DSS compliance.
- Level 4: Technical Data. Your IP address, login times, browser type, device model, and operating system. This helps us optimize our “System” for your device and detect suspicious activity (like unauthorized logins).
3. How We Use Your Data
We do not hoard data for the sake of it. Every piece of information serves a specific purpose in the Spade69 ecosystem:
- To Process Transactions: We can’t pay you if we don’t know where to send the money. Your financial data is used strictly for deposits and withdrawals.
- To Verify Your Identity (KYC): As a licensed operator, we must comply with Anti-Money Laundering (AML) laws. Your identity data allows us to confirm you are who you say you are, preventing fraud and identity theft.
- To Improve the “Glitch”: We analyze technical data to fix bugs, improve site speed, and tailor the game library to what you actually play.
- To Communicate: We use your contact details to send crucial updates about your account status and exclusive promotional offers. You can opt-out of marketing communications at any time via your Account Settings.
4. Data Security: The Fortress
We employ advanced cybersecurity measures to prevent your data from being accidentally lost, used, or accessed in an unauthorized way.
- SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology. This is the same standard used by major Australian banks. Even if intercepted, the data is unreadable.
- Firewalls & Intrusion Detection: Our servers are protected by sophisticated firewalls that block unauthorized traffic and monitor for potential cyber threats 24/7.
- Access Control: Access to your personal data is strictly limited to Spade69 employees and agents who need it to perform their job functions (e.g., the Support Squad helping you with a withdrawal). All staff are bound by strict confidentiality agreements.
5. Cookies Policy
Our website uses cookies—small text files stored on your device—to enhance your experience.
- Session Cookies: Keep you logged in as you navigate between games.
- Preference Cookies: Remember your language settings and favorite games.
- Security Cookies: Help identify and prevent security risks.
You can control or delete cookies through your browser settings, but please note that disabling them may affect the functionality of the “System” (e.g., auto-login features).
6. Sharing Data with Third Parties
We do not sell your personal data. Period. However, we may share data with trusted third-party service providers solely for the operation of the casino:
- Payment Processors: To facilitate your deposits and withdrawals (e.g., Banks, Crypto Gateways).
- Game Providers: To record your game history and verify wins.
- Verification Agencies: To automate identity checks (KYC) so you can get verified faster.
All third parties are contractually obligated to keep your data secure and use it only for the specific services we request.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
- Active Accounts: Data is kept to provide the service.
- Closed Accounts: We are required by law to retain certain transaction and identity records for a period of up to 5 years after an account is closed (for AML compliance). After this period, data is securely deleted or anonymized.
8. Your Rights
Under data protection laws, you have rights regarding your personal information:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Correction: You can ask us to correct incomplete or inaccurate data.
- Right to Erasure: You can ask us to delete your data where there is no good reason for us continuing to process it (subject to legal retention requirements).
To exercise any of these rights, please contact our Data Protection Officer via the Contact Us page.